Refund policy

Return & Refund Policy

At Cloud Scents, customer satisfaction is important to us. We strive to provide premium-quality luxury-inspired body splashes for everyday use. Please read our Return & Refund Policy carefully before placing an order.

1. Returns Policy

Due to the personal and hygiene-sensitive nature of fragrance and body splash products, we do not accept returns on opened, used, or tested products.

However, returns/replacements may be eligible under the following circumstances:

• You received a damaged product
• You received the wrong item
• An item is missing from your order

To be eligible, issues must be reported within 48 hours of delivery with proper proof.

2. How to Request a Return/Replacement

If you receive a damaged, incorrect, or missing product, please contact us within 48 hours of delivery and share:

• Your Order ID
• Unboxing video (mandatory for damaged/missing claims)
• Clear photos of:
• Product received
• Packaging condition
• Shipping label (if applicable)

Claims raised without sufficient proof may not be eligible for approval.

3. Refund Eligibility

Refunds are only applicable if:

• The product is out of stock after payment
• A replacement cannot be arranged
• Your order was cancelled by Cloud Scents
• You received a wrong/damaged product and return verification is approved

Refunds will not be issued for:

• Fragrance preference issues (e.g., “I did not like the scent”)
• Minor packaging variations
• Minor Changes in the Bottle Type, Design and Shape
• Orders delayed due to courier/logistics reasons
• Incorrect shipping details provided by the customer
• Refused COD orders

4. Refund Process

Once your refund request is approved:

• Prepaid Orders: Refunds will be processed to the original payment method within 5–7 business days.
• COD Orders: Refunds (if applicable) will be processed via bank transfer/UPI after verification.

Refund timelines may vary depending on banking partners.

5. Cancellation Policy

• Orders may be cancelled before dispatch by contacting customer support.
• Once an order is shipped, cancellation requests may not be accepted.
• Cloud Scents reserves the right to cancel any suspicious or fraudulent order.

6. Non-Returnable Items

The following items are non-returnable:

• Opened or used body splashes
• Products damaged due to misuse or improper handling
• Products purchased during clearance or special promotional sales (optional — keep if you want)

7. Contact Us

For return/refund assistance, contact us:

Trade name: Fatheen Khan

Phone number: +918105376181

Email: cloudscents07@gmail.com

Address: #69, 3rd Cross, Vivekananda Nagar, Jai Bharath Nagar, Bangalore, Karnataka , India 560033

We are always happy to assist you and ensure a smooth shopping experience.

Cloud Scents — Premium fragrances designed for everyday use.