Shipping policy

Shipping Policy

Welcome to Cloud Scents! We are committed to delivering your favorite luxury-inspired body splashes safely and quickly. Please read our shipping policy below for complete details.

Order Processing

• All orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• During sales, festive seasons, or high-demand periods, processing may take slightly longer.

Shipping Timeline

• Metro Cities: Estimated delivery within 3–5 business days
• Other Cities & Towns: Estimated delivery within 5–8 business days
• Remote Areas: Delivery may take 7–10 business days

Please note that delivery timelines are estimates and may vary depending on courier services and location.

Shipping Charges

• Free Shipping on prepaid orders above ₹499/-
• Standard shipping charges may apply on orders below the free shipping threshold.
• Additional shipping charges may apply for remote delivery locations.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) for your convenience.

Please note:

• COD availability depends on your delivery pin code.
• A small COD handling fee may apply.
• To ensure smooth delivery, our courier partner may contact you before delivery.
• A call or Text Message Confirmation maybe sent to confirm the Order, Only on the basis of confirmation the COD Order shall be Processed and Dispatched.
• Repeated failed COD orders may result in restrictions on future COD purchases.

 

Order Tracking

Once your order is shipped, you will receive a tracking ID via Email/SMS/WhatsApp, allowing you to track your package in real time.

Delays in Shipping

While we strive to deliver your order on time, delays may occasionally occur due to:

• Weather conditions
• Public holidays
• Courier service disruptions
• Unexpected operational delays

We appreciate your patience and understanding in such situations.

Incorrect Address Information

Customers are requested to provide accurate shipping details at checkout. Cloud Scents will not be responsible for delays or failed deliveries due to incorrect or incomplete shipping information.

Damaged or Missing Products

If your order arrives damaged or if any item is missing, please contact us within 48 hours of delivery with clear images/videos of the package and product for assistance.

Contact Us

For any shipping-related queries, feel free to contact us:

Trade name: Fatheen Khan

Phone number: +918105376181

Email: cloudscents07@gmail.com

Address: #69, 3rd Cross, Vivekananda Nagar, Jai Bharath Nagar, Bangalore, Karnataka , India 560033

 

Premium fragrances designed for everyday use, delivered to your doorstep.

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